Cancellation Policy
Your reservation may be cancelled free of charge up to 30 days before arrival. Cancellations made between 29 and 15 days prior to your arrival will incur charges of 50% of the booked package price. Cancellations made thereafter, no-shows or late arrivals / early departures will incur charges of 100% of the booked package price. We will of course do our utmost to re-let the room so that you incur no charges. However, we reserve the right to charge the full price of the package, should we be unable to re-let your room to another guest. The travel cancellation insurance policy on offer from ELVIA (www.elvia.ch) provides a cost-effective cancellation insurance that we highly recommend.
Arrival & Departure
Your room will be available from 3 pm on the day of your arrival and up to 12 noon on the day of your departure.
Packages
The Hotel reserves the right to set aside a certain number of rooms for packages. Rooms may therefore no longer be available for the package of your choice. Unclaimed services cannot be reimbursed. The Hotel accepts no liability for outside services provided by third parties.
Resort Dine Around
A surcharge of CHF 70 per person and day is added for the Resort Dine Around offer.
High Season
The minimum stay over August 1 is 10 nights.
Dogs
Well-behaved dogs are welcome; however, they are not allowed in the restaurants or gardens. CHF 40 per day (excl. dog food).
Garage
CHF 30 per day and car Outdoor parking is free.
Dress Code
We would like you to feel at ease. Your elegant appearance will help to maintain the ambience that is so distinctive of our Hotel and contribute to a pleasant and unforgettable atmosphere.
Transfers
Need a transfer from Zurich Airport or any other destination? We are happy to organise your own personal national or international transfer to Ascona. Please check the heading "At your service" for full details. To book this service or for more information on prices, contact our Concierge, who will be happy to assist.
Reservation Guarantee
Once confirmed by the hotel, all reservations must be reconfirmed and signed by the guest. Each reservation must also be guaranteed with a credit card or deposit.
Travel Cancellation Insurance
To save you unnecessary costs, we offer travel cancellation insurance with ELVIA and are happy to send you an information pack. Please note however that the insurance is valid only if it is taken out within 8 days of your definitive reservation confirmation. By clicking this link you exit the Eden Roc website to access a different website. The Hotel Eden Roc declines all liability for transactions conducted on that site.